“Welcome to my world. My grandfather resists all suggestions because he thinks he knows best. If he had his way he’d still be running Snow Crystal himself. I admit he can be difficult, but you feast on difficult, don’t you?” The sardonic reminder of their conversation in New York made her wince. She made a mental note to strangle Brett when she saw him next.
“Your grandfather doesn’t want me here.”
Jackson’s mouth tightened. “He doesn’t want me here, either, but that doesn’t mean I’m leaving.”
“That’s different. You’re family.”
“Which is why he dismisses me. He still sees me as the skinny kid he taught to ski. You’re a professional, which is why you are going to make him listen to you.”
“All I’ve done is convince him what a waste of money it would be to employ someone like me.” The cold had penetrated her coat and she started to shiver. “You saw me in there! I am not the right person for this.”
“Yes, I saw you in there, but I also saw you in your shiny corporate headquarters in New York. I have no idea what happened today, but I do know you’re the right person. I’ve seen what you’ve done for other companies. I’ve seen what you’ve achieved. I’ve seen how passionate you are about your work. I want that passion working for Snow Crystal.”
“But—”
“We’re in trouble, Kayla.” He sounded tired. “Serious trouble. I’ve ploughed as much into it as I can, but we’re at the point where it has to start paying its way or we’ll lose it.”
“Lose it?” She absorbed that. “You mean lose the business?”
“Yes. Only it isn’t just the business, it’s their home. It’s been their home for generations. If we’re forced to sell, Alice and Walter will have to move out of the house they’ve lived in all their lives, and so will my mother.” His fingers gripped the wheel, his knuckles white. “When my father died, I came back to support my family and help run the company. I didn’t expect to have to save it. I had no idea how desperate things were. When I started to dig through the numbers, it was like a horror story.”
She stared at him. “How much of a horror story?”
“Stephen King crossed with Hitchcock?” The corner of his mouth flickered, and she felt a rush of admiration that he could retain his sense of humor in the face of so much pressure.
She felt an inexplicable urge to reach out and offer comfort, and the urge shocked her because she wasn’t a tactile person. She’d trained herself to keep her distance. She didn’t form bonds.
To make sure she didn’t do something impulsive like touch him, she clutched her laptop bag. “You didn’t suspect?”
“I had no reason to. Whenever I asked how things were, I was told they were fine. I didn’t question it. Why would I? The business has been going forever.”
“Do you know what went wrong?”
“My father made some bad decisions. And then there were the decisions he should have made but didn’t. And the ramifications of that weakness on his part are huge.”
Kayla thought of Alice knitting at the same table all her life. Of Elizabeth who had come here and never left.
An old wound ached deep inside her. “Do they know?”
“They know things are bad. They don’t know how bad, or maybe they do know and just can’t face the truth. They’re scared. Afraid to make changes in case the whole thing comes tumbling down. My grandfather is looking for someone to blame, and right now he blames me for building the spa and the log cabins. Throwing away money when we needed every dollar.”
“Those are the things that make Snow Crystal special.”
“You know that. I know that. But they don’t know that because right now we don’t have heads on beds, so it looks as if I was wrong. I tell my grandfather they were a good investment, and he asks me to show him the bookings.”
“If they’re not booked it’s because people don’t know about them.”
“So tell me how to make that happen.” His tone was urgent. “Tell me what we need to do to get the sort of exposure you got for Adventure Travel. If this goes south, I lose everything my family built. And I’m not going to let that happen, so don’t sit there and tell me you’re leaving.”
Pressure added to stress. Kayla felt as if she were swimming through thick mud. “I—I’m not experienced with family businesses.”
“But you know how to get your message out there in a noisy media world, so do it.” His gaze held hers. “I need you to do what you do best, Kayla.”
Despite the mess she’d made, he still wanted her help.
Kayla clenched her hands in her lap. Her fingers were so cold she could no longer feel them.
It would mean staying.