"The concierge didn't know your name," said another voice patiently, and Klaus saw, through the smoke, a second person he had not noticed, sitting on the bed in a bathrobe with hotel denouement embroidered on the back. This man was also familiar from the Baudelaires' days at Lucky Smells, although Klaus did not know whether to be happy to see him or not. On one hand, Charles had always been kind to the children, and although his kindness had not been enough to save them from danger, it is always a relief to discover there is a kind person in the room that you had not noticed previously. On the other hand, however, Klaus was sorry to see that Charles was still partners with Sir, who enjoyed bossing around Charles almost as much as he did the Baudelaires. "I'm sure the concierge calls all the male guests in this hotel 'sir.'"
"Of course he does!" Sir shouted. "I'm not an idiot! Now then, concertina, we want to be taken to the sauna right away!"
"Yes sir," Klaus said, grateful that either Frank or Ernest had mentioned that the sauna was in Room 613. A sauna is a room constructed out of wood and kept very, very hot, in which people can sit in steam, which is believed to be beneficial to one's health, and Klaus would have found it very difficult to find such a room in the Hotel Denouement without a catalog. "The sauna should be down the hall, on the opposite side," Klaus said. "If you gentlemen will follow me, I'll take you there."
"I'm sorry we made you come all the way to our rooms just to take us right down the hall," Charles said.
"It's my pleasure," Klaus said. As I'm sure you know, when people say, "It's my pleasure," they usually mean something along the lines of, "There's nothing on Earth I would rather do less," but the middle Baudelaire was hoping that he could learn why the Baudelaires' former guardian and his partner had journeyed from Paltryville to the Hotel Denouement.
"Let's go this very instant!" Sir shouted, marching out into the hallway.
"Don't you want to change into a bathing suit?" Charles asked. "If you're fully clothed, you won't get the health benefits of the steam."
"I don't care about the health benefits of the steam!" Sir shouted. "I'm not an idiot! I just love the smell of hot wood!"
Charles sighed, and followed Klaus out of Room 674 and into the hallway. "I was hoping my partner would relax during our stay here," he said, "but I'm afraid he's taking a busman's holiday."
"Busman's holiday" is an expression which refers to when people do the same thing on vacation that they do in their everyday lives, such as plumbers who visit the Museum of Sinks, or villains who disguise themselves even on their days off. But Klaus could not believe that these two men were merely vacationing in the Hotel Denouement, just two days before V.F.D. was to gather. "Are you here on business?" he asked, hoping that Charles would keep talking as they approached the sauna.
"Don't tell that concertina anything!" Sir cried, continuing to use the word for "accordion" instead of the word for "hotel employee." "He's supposed to be at our beck and call, not nosing around in our business like a spy!"
"Forgive me, Sir," Klaus said, as calmly as he could. "We've arrived at the sauna."
Sure enough, Klaus, Sir, and Charles had arrived at Room 613, which had a mass of steam pouring out of the gap between the door and the floor, like a mirror image of Sir's cigar smoke pouring out of Room 674. "You can wait outside, concertina," said Sir. "We'll shout for you when we're ready to be escorted back to our room."
"We don't need to be escorted," Charles said timidly, opening the door. Inside, Klaus could see nothing but a mass of whirling steam. "It's just down the hallway. I'm sure the concierge has enough to do without waiting around for us."
"But someone has to hold my cigar!" Sir shouted. "I can't walk into a room full of steam with a head full of smoke! I'm not an idiot!"
"Of course not," Charles said with a sigh,and walked into the sauna. Sir handed Klaus the cigar and strode into the sauna before the cloud of smoke around his head could clear. Behind him, the door started to close, but Klaus thought quickly and stuck out his foot. The door remained open just a crack, and as quietly as he could he swung the door back open and slipped inside, pausing to balance Sir's cigar on the rim of one of the ornamental vases. As he suspected, the steam was so thick inside the sauna that he could not see Sir or his partner, which meant the Paltryville citizens could not see him, either, while they sat and talked in the heated room. It was a flaneur's perfect opportunity to eavesdrop on a private conversation.
"I wish you could be more polite," Charles said, his voice drifting through the steam. "There was no reason to accuse that concierge of being a spy."
"I was just trying to be cautious!" Sir said gruffly, a word which here means "in a tone that indicated he had no intention of being more polite." Klaus heard the crinkle of his shiny suit, and imagined that the lumbermill owner was shrugging. "You're the one who said enemies might be lurking in this hotel!"
"That's what I was told in the letter I received," Charles said. "According to J. S., we must be very cautious if we want to find the Baudelaires."
Klaus was grateful that his amazed expression was hidden in the steam. The middle Baudelaire could not imagine why the mysterious impostor J. S. was helping Charles find him and his sisters, and if it had not been so hot in the sauna he would have broken out in a cold sweat, a phrase which here means "felt very nervous about the conversation he was observing."
"I don't want to find the Baudelaires!" Sir said. "Those orphans were nothing but trouble for the lumbermill!"
"They weren't the cause of the trouble," Charles said. "Count Olaf was. Don't you remember?"
"Of course I remember!" Sir cried. "I'm not an idiot! Count Olaf disguised himself as a rather attractive young lady, and worked with that sinister hypnotist to cause accidents in my mill! If the Baudelaires didn't have that fortune waiting for them in the bank, Olaf never would have done all that mischief! It's the orphans' fault!"
"I suppose you're right," Charles said, "but I still would like to find them. According to The Daily Punctilio, the Baudelaires are in a heap of trouble."
"According to The Daily Punctilio," Sir said, "the Baudelaires are murderers! For all we know, that bookworm with the eyeglasses could sneak up on us right here in the hotel and kill us to death!"
"The children aren't going to murder us," Charles said, "although after their experiences at Lucky Smells I could hardly blame them. In fact, if I manage to find them, the first thing I'll do is give them my sincere apologies. Perhaps I can ask one of the concierges for a pair of binoculars. J. S. said they might be arriving by submarine, so I could watch for a periscope rising from the sea."
"I wish our room had a view of the pond instead," Sir said. "When I'm done with a cigar, I like to drop the butt into a calm body of water and watch the pretty ripples."
"I'm not sure that would be good for the pond," Charles said.
"What do I care about the pond?" Sir demanded. "I have better things to do than worry about the environment. The Finite Forest is running low on trees, so business is bad for the lumbermill. The last big order we had was for building that horseradish factory, and that was a very long time ago. I'm hoping Thursday's cocktail party will be an excellent opportunity to do some business. After all, if it weren't for my lumber, this hotel wouldn't even exist!"
"I remember," Charles said. "We had to deliver the lumber in the middle of the night.
But Sir, you told me you never heard from that organization again."
"I didn't," Sir said, "until now. You're not the only one who gets notes from this fellow J. S. I'm invited to a party he's hosting on Thursday night, and he said I should bring all my valuables. That must mean plenty of rich people will be there-rich people who might want to buy some lumber."
"Perhaps if the lumbermill becomes more successful," Charles said, "we could pay our employees with money, instead of just gum and coupons."
"Don't be an idiot!" Sir said. "Gum and coupons is a fair deal! If you spent less time reading and more time thinking about lumber, you'd care more about money and
less about people!"
"There's nothing wrong with caring about people," Charles said quietly. "I care about you, Sir. And I care about the Baudelaires. If what J. S. wrote is true, then their parents-"
"Excuse me." The door of the sauna swung open, and Klaus saw a tall, dim figure step into the steam.
"Is that my concertina?" Sir barked. "I told you to wait outside!"
"No, I'm one of the managers of the hotel," said either Frank or Ernest. "We do have a concertina available in Room 786, if you're interested in musical instruments. I'm sorry to interrupt your afternoon, but I'm afraid I must ask all guests to vacate the sauna. A situation has arisen that requires the use of this room. If you are interested in steam, there's quite a bit of it in Room-"
"I don't care about steam!" cried Sir. "I just like smelling hot wood! Where else can I smell hot wood, except in the sauna?"
"Room 547 is dedicated to organic chemistry," replied the manager. "There are all sorts of smelly things there."
Klaus quickly opened the sauna door and pretended to walk inside. "I'd be happy to take our guests to Room 547," he said, hoping to observe the rest of Sir and Charles's conversation.
"No, no," the manager said. "You're needed here, concierge. By a strange coincidence there happens to be a chemist standing in the hallway who would be happy to escort these two gentlemen."
"Oh, all right!" Sir said, and stomped out of the sauna, where a figure stood in a long, white coat and a mask such as surgeons or chemists wear over their noses and mouths. Sir reached down and picked up his cigar from the ornamental vase, restoring the cloud of smoke to his face just as the cloud of steam evaporated, and without another word he and his partner followed the chemist away from the sauna, leaving Klaus alone with the volunteer or villain.
"Be very careful with this," said either Frank or Ernest, handing a large, rigid object to Klaus. It was something flat and wide, rolled into a thick tube like a sleeping bag. "When it's unrolled, the surface is very sticky-so sticky that anything it touches becomes trapped. Do you know what this is called?"
"Flypaper," Klaus said, remembering a book he had read about the adventures of an exterminator. "Is the hotel having an insect problem?"
"Our problem is not with insects," the manager said. "It's with birds. This is birdpaper. I need you to attach one end to the windowsill of this room, and dangle the rest outside, over the pond. Can you guess why?"
"To trap birds," Klaus said.
"You're obviously very well-read," said Ernest or Frank, although it was impossible to tell whether he was impressed or disgusted with this fact. "So you know that birds can cause all sorts of problems. For instance, I've heard about a swarm of eagles that recently stole a great crowd of children. What do you think of that?"
Klaus gasped. He knew, of course, exactly what he thought of the great swarm of eagles who kidnapped a troop of Snow Scouts while the Baudelaires were living on Mount Fraught. He thought it was horrid, but the face on the volunteer or villain was so unfathomable that the middle Baudelaire could not tell if the manager thought so, too. "I think it's remarkable," Klaus said finally, carefully choosing a word which here means either wonderful or horrible.
"That's a remarkable answer," replied either Frank or Ernest, and then Klaus heard the manager sigh thoughtfully. "Tell me," he said, "are you who I think you are?"
Klaus blinked behind his glasses, and behind the sunglasses that lay on top of them. Deciding on a safe answer to a question is like deciding on a safe ingredient in a sandwich, because if you make the wrong decision you may find that something horrible is coming out of your mouth. As Klaus stood in the sauna, he wanted nothing more than to decide on a safe answer, such as "Yes, I'm Klaus Baudelaire," if he were talking to Frank, or "I'm sorry I don't know what you're talking about," if he were talking to Ernest. But he knew there was no way to tell if either of those answers was safe, so he opened his mouth and uttered the only other answer he could think of.
"Of course I'm who you think I am," he said, feeling as if he were talking in code, although in a code he did not know. "I'm a concierge."
"I see," said Frank or Ernest, as unfathomable as ever. "I'm grateful for your assistance, concierge. Not many people have the courage to help with a scheme like this."
Without another word, the manager left, and Klaus was alone in the sauna. Carefully, he walked through the steam and felt his way to the window, which he managed to unlatch and open, swinging a shutter marked d out over the pond. As will happen when a very hot room is exposed to cold air, the steam raced through the window and evaporated. With the steam gone, Klaus could see the wooden walls and benches that comprised the sauna, and he only wished that everything were as clear in his own head as it was in Room 613. In silence, he attached one end of the birdpaper to the windowsill, his head spinning with his mysterious observations as a flaneur and his mysterious errand as a concierge, and in silence he dangled the rest outside, where it curved stiffly over the pond like a slide at a playground. In silence he gazed at this strange arrangement, and wondered which manager had requested such an odd task. But before he could leave the sauna, Klaus's silence was shattered by an enormous noise.
The clock in the lobby of the Hotel Denouement is the stuff of legend, a phrase which here means "very famous for being very loud." It is located in the very center of the ceiling, at the very top of the dome, and when the clock announces the hour, its bells clang throughout the entire building, making an immense, deep noise that sounds like a certain word being uttered once for each hour. At this particular moment, it was three o'clock, and everyone in the hotel could hear the booming ring of the enormous bells of the clock, uttering the word three times in succession: Wrong! Wrong! Wrong! As he turned away from the sauna's open window and walked back down the hall toward the elevator doors, Klaus Baudelaire felt as if the clock were scolding him for his efforts at solving the mysteries of the Hotel Denouement. Wrong! He had tried his best to be a flaneur, but hadn't observed enough to know exactly what Sir and Charles were doing at the hotel. Wrong! He had tried to communicate with one of the hotel's managers, but had been unable to discover whether he was Frank or Ernest. And- most Wrong! of all-he had performed his errand as a concierge, and now a strip of birdpaper was dangling out of the Hotel Denouement, where it would serve some unknown, sinister purpose. With each strike of the clock, Klaus felt wronger and wronger, and as he stepped inside the small elevator, he frowned in thought. He dearly hoped his two siblings had found more success in their errands, for as he walked through the sliding doors and pressed the button to return to the lobby, all the middle Baudelaire could think was that everything was wrong, wrong, wrong.
When the elevator reached the third story, Sunny bid good-bye to her siblings and stepped out into a long, empty hallway. Numbered doors lined the hallway, odd numbers on one side and even numbers on the other, as well as large, ornamental vases that were taller than Sunny but not nearly as charming. The youngest Baudelaire walked on the smooth, gray carpet in nervous, uncertain steps. Pretending to be a concierge in order to be a flaneur, in the hopes of unraveling a mystery unfolding in an enormous, perplexing hotel, was a difficult enough task for her older siblings, but it was particularly difficult for someone just growing out of babyhood. Over the past few months, Sunny Baudelaire had improved her walking abilities, adopted a more standard vocabulary, and even learned how to cook, but she was still unsure whether she could successfully pass for a hotel professional. As she approached the guests who had rung for a concierge, she decided that she would adopt a taciturn demeanor, a phrase which here means "only communicate when absolutely necessary, so as not to call attention to her youth and relative inexperience in employment."
When Sunny reached Room 371 she thought at first there had been some mistake. Down in the lobby, either Frank or Ernest had told the Baudelaires that educational guests were staying in that particular room, but the youngest Baudelaire could not imagine what educational purpose could explain the une
arthly sounds coming from behind the door, unless perhaps a teacher was giving a class on how to torture a small animal. Someone-or something-in Room 371 was making dreadful squeaks, strange moans, piercing whistles, irritating shrieks, mysterious mutterings, and, suddenly, a melodic hum or two, and the sounds were so loud that it was a moment before anyone heard Sunny's gloved fists knocking on the door.
"Who dares interrupt a genius when he's rehearsing?" said a voice that was loud, booming, and strangely familiar.
"Concierge," Sunny called.
"Concierge," the voice mimicked back to Sunny, in a high, squealing tone that the Baudelaire recognized instantly, and to her dismay the door opened and there stood a person she had hoped she would never encounter again.
If you have ever worked someplace and then, later, not worked there, then you know there are three ways you can leave a job: you can quit, you can be fired, or you can exit by mutual agreement. "Quit," as I'm sure you know, is a word which means that you were disappointed with your employer. "Fired," of course, is a word which means that your employer was disappointed with you. And "exit by mutual agreement" is a phrase which means that you wanted to quit, and your employer wanted to fire you, and that you ran out of the office, factory, or monastery before anyone could decide who got to go first. In any case, no matter which method you use to leave a job, it is never pleasant to run into a former employer, because it reminds both of you of all the miserable time you spent working together. I once threw myself down a flight of stairs rather than face even one moment with a milliner, at whose shop I quit working after discovering the sinister truth about her berets, only to find that the paramedic who repaired my fractured arm was a man who had fired me from a job playing accordion in his orchestra after only two and half performances of a certain opera. It would be difficult to say whether Sunny ended her brief stint-a word which here means "dreadful period of time"-working as an administrative assistant at Prufrock Preparatory School by quitting, getting fired, or exiting by mutual agreement, as she and her siblings were removed from the boarding school after a scheme of Count Olaf's almost succeeded, but it was still unpleasant to be face-to-face with Vice Principal Nero after all this time.