Arrogant Brit

ExecuSpace itself was an interesting animal. Instead of renting tangible things like cars, homes, or office buildings, they rented out virtual office space. I sat behind a desk answering a multi-line phone system where each line represented a different suite supposedly housed in the six-story building I worked in. A prompt would pop up on my computer with each call, reminding me to answer for “Lindsey’s Lawn Service” or “Jack Vogler, Esquire.” Then I’d place the caller on hold and transfer them to the client’s voice mailbox, their cell phone, or even their home phone where they really worked.

Basically, ExecuSpace rented nothing at all—nothing but the illusion that their clients were more important than they really were. It was brilliantly deceptive, and it worked like a charm.

That meant the phones were busy. That meant that sometimes I didn’t get to take a lunch break, and when I did, running sixty seconds past the mark would earn me a visit from Miguel’s dark, scowling face.

“You left your desk at half past noon, didn’t you?” he asked, raising one of his charcoal eyebrows. I shuffled the food in her bowl and nodded, taking another bite.

“I did, but I got stopped in the hall by Mr. Franklin, who wanted me to run back to my desk and put a parcel into the outgoing mail. Then when I got back there, Lacy got a phone call from her ex and ran outside to take it, so I had to wait for her to get bac

k before I could leave again. After that, Ms. Harris asked for a physical list of the calls she’d received today, even though they’re all logged on her voicemail, and ten minutes later I finally got to heat up my lunch and sit down here.

“So,” I continued, glancing up at the clock over my shoulder, “I’m not two minutes late. I’m actually just sitting down to eat, so I’ve got about twenty-five minutes left.”

Normally I wouldn’t have spoken to Miguel—or anyone at ExecuSpace—that way. That was because I desperately needed this job, or I’d be completely screwed in the way of keeping a roof over my head. That meant putting up with grueling twelve- to fourteen-hour shifts, even if I had to clock out at five p.m. like everybody else, enduring the abuse of my colleagues and the incompetence of my supposed assistant, and above all else, not stepping away from my desk unless I needed to use the restroom or had some other emergency.

But today was different. Today, after four long, arduous years without so much as a pay bump or a pat on the back, I was not in the mood.

I had bills to pay, and they were mounting quickly. I’d been hired in at a measly ten dollars an hour and that hadn’t changed, even though my responsibilities had. I was no longer the receptionist answering the phones, opening mail, and sending off a few e-mails every day—not that my job had ever only entailed that, despite what they’d told me during my interview. I was the personal assistant to pretty much everyone on the floor, as well as the office manager for when nobody else wanted to deal with the bullshit that sauntered up to the front desk every day. I could—and had—run the entire operation by myself on many occasions. So why was I still being treated and paid like Lacy, the girl with no education, no computer skills, no ambition, and no desire to be here?

Lacy also happened to be my “assistant,” but she was an awful lot like my burden. She rarely lifted a finger to answer a call before I got to it and yet she still had her job and half the office tripping over themselves to take care of things for her. That usually involved passing her work off to me while she skipped out on some obscure “errand” or spent an hour in Miguel’s office with the door shut. She was young and pretty and she knew it, and I supposed that was what got a woman ahead in this place more than anything else.

Miguel appraised me, putting his hands on his waist in a way that spread apart his blazer to reveal his paunchy belly. I made sure to tightly cinch my legs together under the table, though the violet pencil skirt I was wearing hugged my thighs enough that I was sure he could use his imagination as to what was between them. I didn’t want him to do that, of course, but there was no stopping Miguel Herrera when he decided he wanted something.

When his gaze finally dragged back up to meet mine, I realized what he wanted was for me to toss away my lunch and go back to my desk. I held his stare, trying not to let my mouth twitch or my knee shake, trying not even to blink. I didn’t want to make any move that might be perceived as a sign of weakness, because today, after a shitty annual review and yet another thirteen-hour shift the day before, I was taking my goddamn lunch break.

Eight hours. That’s what I get paid for, I reminded myself, a low heat rising in the pit of my empty stomach. Lunch is supposed to be an hour. Lacy gets an hour. So do Ross and Ben. Miguel himself takes as long as he likes. I’m entitled to sit and eat once a day, thank you.

“Okay. You just sit there, then, while there’s a crisis up front,” Miguel growled, waving a hand dismissively in my direction. He looked utterly disgusted with me. “I’m sure the rest of us can manage your job for you.”

I ignored his tantrum. It wasn’t easy—I could feel my cheeks beginning to scald and my throat tighten. “What sort of crisis?” I managed as I took in another deliberate mouthful of rice. I tried not to wince as my tooth sunk into a shard of carrot.

“One of last month’s interviewees showed up,” he answered, and I could tell by the tone in his voice exactly which one it was. “Again.”

I finally looked away, heaving a sigh through my nose. Last month, Miguel had wanted to hire a few more salespeople and had put out an open call on Craigslist. We’d received hundreds of applications, and he and Ross, our staffing manager, had decided on group interviews being the most efficient way to separate the wheat from the chaff, as it were. Unfortunately in their enthusiasm, they’d made promises they couldn’t keep, and some of the prospective hires had to be told they either weren’t good fits (mostly due to some background check revelations) or that there simply wasn’t enough room for them on the team.

Except that Ross refused to tell them that. He just dodged their calls, allowing each and every one to go to his voicemail and directing me to say he wasn’t in the office. Miguel had declared the matter was “beneath him” and that Ross would just have to deal with it.

But when Ross didn’t deal with it, it suddenly became my problem. Suddenly I had to let someone down regarding a decision I hadn’t even been a part of. Suddenly I had to bear the brunt of their anger and frustration. Me, the woman who was constantly reminded that she was “only” an administrative assistant and not a manager.

“Isn’t Ross around?” I asked, though I was sure I already knew the answer.

“He’s at lunch. And you are our front desk girl, so this seems like it falls under your purview.”

I narrowed my eyes. “You know what he’s here about, don’t you? It’s been a month, and Ross hasn’t returned his calls. He’s probably furious.”

Miguel shrugged. “Part of your job, Madison, is to handle customer service issues. If you can’t hack it, well, then…”

He trailed off as he always did. He never actually said he’d fired me or that I should look for some other job, but the threat was always there hanging in the silence. He knew it. I knew it. But he didn’t have the guts to utter the words out loud. He was that type of asshole, the one who did everything in his power not to do his own dirty work, not to seem like the dick that he really was. If I went to HR to complain now and said, “He made me feel as though my job was in jeopardy,” Miguel could come right back and say, “I never said that.” And it would be true. The bastard sure knew how to wiggle.

“I’m entitled to a lunch break,” I reminded him, but I knew I was losing the fight. There was no point, really. We both knew he wasn’t going to make Lacy take care of it. When it came to reminding people about the nature of their job, I was the sole target.

“Like I said, you’re two minutes over.” Miguel’s gaze flicked to the clock. “Five, now. You’d better get back to your desk and take care of this before it becomes a payroll issue.”

I slammed my plastic fork down onto my tray and stood, making sure to scrape my chair all the way back across the floor. I tossed the tray hard into the garbage can, maybe too hard, because as I passed Miguel he stepped directly in my way.

“And stow the attitude,” he said, a smugness lifting the corners of his lips.

I stared at him for a moment, and in that time, something just… snapped. I was sure this was a bad idea. I was almost certain I would lose my job. But in that one exhausted, frustrated, hungry moment, I lost my temper and brushed past him, thumping my shoulder into his as I careened down the main hall.

“Hey!” he called after me. I could hear and feel his footsteps pounding the carpet behind me. “Madison! Don’t you dare walk away from me when I’m talking to you!”

I ignored him, continuing on my path. As I passed Ross’ office, I could hear the soft sound of his Pandora station and see a light on from under the door. I tried the handle. It was locked.

“Ross!” I said, banging hard enough for one of our clients to poke his head out further down the hall. “Ross, you have Mr. Davies here to see you!”

“I’m not in,” he said. I could practically taste the cowardice in his tone.

“You’re a manager,” I said, for once reminding my so-called betters of their positions rather than the other way around. “And you’ve been ignoring his calls for a month. Just come out and tell hi

m he hasn’t been hired. It’s not that big a deal!”

Ross didn’t answer, and by now, Miguel was catching up. I shook my head, snorted, and strode toward the front desk again. Even in heels, I was quicker than Miguel’s fat ass.

“Maddy,” Lacy said as I came into view around the corner. She was texting while Mr. Davies sat in one of the reception area chairs. She brushed a dark lock of hair from her face and tried to pretend like I hadn’t just caught her slacking off once again at work. “Mr. Davies is here for…”

“For Mr. Culling,” I finished, smiling at Mr. Davies. That smile felt wrong and wild, but the momentum of my anger was thrusting me forward now. I couldn’t stop. “I’m Madison Hearst. We’ve spoken on the phone.” I extended my hand for his.