The Water-Method Man

Tulsa, Oklahoma

Dear Sirs:

I am in receipt of your reminder. Regarding that, I do consider my credit with you as a 'privilege', and I have every intention of avoiding the 'embarrassment' you speak of.

Enclosed is my check for $3.00. My Balance Due is thereby reduced to $44.56, which of course I shall be forwarding to you shortly.

You see, my son has been very sick.

Gratefully,

Fred Trumper

(Esso Card # 657-679-896-22) Fred Trumper

918 Iowa Ave.

Iowa City, Iowa

Oct. 3, 1969

Mr Harry Estes

Dept. of Collection

Sinclair Refining Co.

Box 1333

Chicago, Illinois

Dear Mr Estes:

You will find my check for $15.00 enclosed. And although this may be, in your eyes, 'another drop in the bucket', it constitutes a considerable effort for me. And despite the fact that my Balance Due, still outstanding, is $94.67 - and I can 'appreciate' your concern - it is also with great effort that I control myself from responding as I would like to your rude note.

We are both aware that your company is perhaps not so well known as some. Perhaps you might be advised by my long and good experience with other credit-card companies, who demonstrate a degree of cheerfulness and tolerance that your own company would do well to imitate. Perhaps you don't know what it is that makes a well-known company so well known? Well, I'll tell you. It's patience.

Alas, if more of the values we esteem in individuals would be incorporated into our business values, I'm sure each of us would be more pleased with one another.

I had the highest hopes for your organization when you first came out with that big warm friendly green dinosaur. I retain the highest hopes that you will eventually live up to your image.

Respectfully,

Fred Trumper

(Sinclair card # 555-546-215-91) Fred Trumper

918 Iowa Ave.

Iowa City, Iowa

Oct. 3, 1969

Iowa-Illinois Gas & Electric 520 Jefferson St

Iowa City, Iowa

Dear Sirs: