"Of course. How're the youngsters, Emma?" Rhyme had a memory of a large, cheerful black woman, supporting five children with two jobs. He recalled her blunt finger stabbing buttons so hard she once actually broke one of the government-issue phones.
"Jeremy's starting college in a couple weeks and Dora's still acting, or she thinks she is. The little ones're doing just fine."
"Lon Sellitto recruited you, did he?"
"Nosir. I heard you were working on the case and I booted some child back to 911. Emma's taking this job, I told her."
"What've you got for us?"
"We're working out of a directory of companies making bolts. And a book that lists places wholesaling them. Here's what we found. It was the letters did it. The ones stamped on the bolt. The CE. They're made special for Con Ed."
Hell. Of course.
"They're marked that way because they're a different size than most bolts this company sells--fifteen-sixteenths of an inch, and a lot more threads than most other bolts. That'd be Michigan Tool and Die in Detroit. They use 'em in old pipes only in New York. Ones made sixty, seventy years ago. The way the parts of the pipe fit together they have to be real close seals. Fit closer'n a bride and groom on their wedding night's what the man told me. Trying to make me blush."
"Emma, I love you. You stay on call, will you?"
"You bet I will."
"Thom!" Rhyme shouted. "This phone isn't going to work. I need to make calls myself. That voice-activation thing in the computer. Can I use it?"
"You never ordered it."
"I didn't?"
"No."
"Well, I need it."
"Well, we don't have it."
"Do something. I want to be able to make calls."
"I think there's a manual ECU somewhere." Thom dug through a box against the wall. He found a small electronic console and plugged one end into the phone and the other into a stalk control that mounted next to Rhyme's cheek.
"That's too awkward!"
"Well, it's all we've got. If we'd hooked up the infrared above your eyebrow like I suggested, you could've been making phonesex calls for the past two years."
"Too many fucking wires," Rhyme spat out.
His neck spasmed suddenly and knocked the controller out of reach. "Fuck."
Suddenly this minute task--not to mention their mission--seemed impossible to Lincoln Rhyme. He was exhausted, his neck hurt, his head. His eyes particularly. They stung and--this was more painful to him--he felt a chip of urge to rub the backs of his fingers across his closed lids. A tiny gesture of relief, something the rest of the world did every day.
Thom replaced the joystick. Rhyme summoned patience from somewhere and asked his aide, "How does it work?"
"There's the screen. See it on the controller? Just move the stick till it's on a number, wait one second and it's programmed in. Then do the next number the same way. When you've got all seven, push the stick here to dial."
He snapped, "It's not working."
"Just practice."
"We don't have time!"
Thom snarled, "I've been answering the phone for you way too long."
"All right," Rhyme said, lowering his voice--his way of apology. "I'll practice later. Could you please get me Con Ed? And I need to speak to a supervisor."