“Your strategy with Snowdrift was to target the high end of the market. Your clients were cash rich and time poor so you did everything for them apart from take the vacation yourself.” She paused, thinking. “Who do you see as your main target audience? Families? Couples? Lone travelers? Adventure seekers?” Christmas escapees?
The corners of his mouth flickered. “At the moment it’s anyone we can drag through the doors, but it’s definitely a good place for families. We had fun growing up at Snow Crystal. Now we want to offer that same opportunity to our guests.”
“How does your family feel about you bringing in an outside agency to work with you?”
“Unconvinced.”
“You’re confident you can persuade them to accept our recommendations?”
“It’s your job to persuade them. Can you do it?”
“Of course she can. Kayla is the best there is,” Brett drawled. “She’ll have them eating out of her hand after five minutes. No worries.”
“That’s good, because eating is something of a family pastime.” Jackson’s gaze was fixed on Kayla. “I’ve come to you because you’re reputed to be the best. It’s essential that you can engage my family in whatever recommendations you make.”
“Understood.” Kayla sat back down and wrote herself a note on her pad. “It’s always important to obtain buy-in from the whole management team.”
“It’s going to be a challenge.”
Brett smiled. “Challenge is Kayla’s favourite breakfast dish, along with a side of difficult marinated in the impossible. Isn’t that right, Kayla?”
She wished Brett would shut up. “Who do you see as the most important person to influence?”
“My grandfather.” He didn’t hesitate. “He was born on Snow Crystal, lived and worked there all his life. He’d still like to be the one running the show. He resents the fact that he isn’t.”
And you resent the fact he won’t let you get on with it, Kayla thought.
“So he doesn’t leave you to run it yourself?”
“My grandfather lives and breathes the place. You know how it is with family.”
Something twisted deep in her gut.
No, she didn’t know how it was with family. She had no idea.
Kayla forced a smile. “So you’d like me to fly up there and meet them?”
“I want more than that. In order to persuade my grandfather to entertain the idea of taking on outside help, I’ve told them you’ll spend some time with us. Show that you understand our business.”
The fact that he’d done that without checking her schedule confirmed her suspicion that Jackson O’Neil was a man who hadn’t often heard the word no.
She kept her smile firmly in place. “That sounds like an excellent suggestion.”
“I want you to come for a week.”
A week!
Even Brett was shaken out of his customary cool. “Jackson—”
A week?
“You’ll spend quality time soaking up all that Snow Crystal has to offer.”
It was a test of commitment.
Those blue eyes were deceptive, Kayla thought, and dangerous. On the surface Jackson O’Neil seemed civil and approachable, but he was a man who knew what he wanted and wasn’t afraid to go for it. She had a feeling he used those eyes to lull his prey into a stupor before he pounced.
“A week could be difficult.”